We suggest this is not done on carpet as ESD will damage the camera.Turn off the camera by unplugging its network cable from the PoE power source or 12V DC source. ![]() Here are the simple steps to follow to properly resetting the camera: ![]() Damage caused as a result of negligence or user error is not covered by the product's limited warranty against manufacturing defects. ![]() Use extreme caution when pressing the password button on the camera, especially those cameras where the reset button is located on an exposed PCB board. How to use the reset button on an IP camera Otherwise, the camera will need to be sent in to us for reflashing which is at cost to the customer. ![]() However, if you are unable to get into the camera's web interface some camera models may have a reset button for convenience. You will be prompted to either answer some security questions, or a password recovery code will be emailed to the address entered at the time of initialization. If you'd like to reset your IP camera or PoE Camera because you are locked out, the recommended way to do a reset is to login to the camera's web interface and press the forgot password button.
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